After finalizing your order process, you will receive an e-mail of confirmation of your order to the e-mail address that you have shared while placing your order.
From the moment of receiving your confirmation e-mail, the delivery deadline is usually 10 business days, however most times your package will get to you even sooner, as our average delivery time is 1 or 7 business days. In case there of any unpredicted events, our operator will contact you.
Receiving your order
In order to ship your orders to you as safely as we can, we partner with Courier Service of DExpress or Post Express. Their couriers will bring the items you order to your delivery address between 08:00 AM and 4:00 PM. Please ensure that there is someone available at the address to receive the shipment during these hours. When receiving the shipment, please inspect the package to make sure there is no visible damage to it. If you notice that the transport packaging is significantly damaged and suspect that the product may be damaged as well, please refuse to accept the shipment and immediately notify our team.
If there is no visible damage on the package, please receive the order and sign the confirmation receipt form provided by the courier.
DExpress courier service will attempt to deliver your order twice. The standardized procedure is for the courier to call you on the contact number you provided within your shipping details if you are not found at your address and negotiate a new delivery time with you. If you are not present at the address for the second time, the order will be returned to us. Once we get the shipment back, we will contact you to determinethe reason why the package has not been delivered and discuss sending the order again. PostExpress courier service, if unable to deliver the package, will leave a note with a order shipping number so you can pick it up in the closest Post office near you, within 5 working days.
Costs of delivery
All costs of delivery will be clearly stated, separately from the item price, with the overall price stated as well. Delivery is free of charge for all orders amounting to or exceeding RSD 15,000. If the value of your order is below RSD 15,000, the cost of delivery will be RSD 300 (VAT included).
For all customers outside of Serbia:
While placing your order, you can choose DHL courier service.
Delivery is free of charge for all orders above 250EUR.
For all orders below 250EUR.
If you choose DHL courier service, the delivery fee for all countries worldwide is 20 EUR. . Estimated delivery time for each country can be found here.
After your order has been shipped, we will send you a confirmation e-mail with the unique code of your order that you can use to track your package.
DHL link for tracking your order is - http://www.dhl.rs/sr/express/tracking.html
IMPORTANT NOTICE
The estimated delivery time is shown for informative purposes only. Lolam LLC company cannot vouch for the estimated delivery time shown in the table. The package can be kept longer than initially planned at certain posts for safety checking procedures, which can postpone the estimated delivery time. Prolonged deliveries are also prone to happen during holiday seasons, as processing the packages can take longer than the usual.
The package can be subject to the local taxes of the delivery country – for more information on this, please check with your local customs service office. Lolam LLC cannot be held responsible for higher delivery expenses due to the customs taxes or any other matters valid in the country the package is being delivered to.
PLEASE NOTE:
By confirming and accepting the order and clicking on the ‘PLACE MY ORDER’ button, you agree with the delivery terms and conditions stated.
If you have any queries, complaints, or would like to share any information with us – please feel free to send us an e-mail at: info@lolam.com
LINKS FOR TRACKING YOUR SHIPMENT:
DHL – click here
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